The Volacci 15 Points of Culture

These 15 points define the culture at Volacci. Our culture is who we are and how we go about achieving our goals as a company and as individuals in the company.

Commitment

• I give 100% of myself to everything I commit to until I succeed.
• I will be committed to the Vision, Mission, Goals, Rules, Systems and SUCCESS of Volacci, its current and future team, and its clients at all times.
• I will always recommend products and services of Volacci prior to going outside the company.

Ownership

• I accept that I as an individual am truly responsible for my actions and outcomes and I own everything that takes place in my work and life.
• I am accountable for my results and I know that for things to change, first I must change.

Integrity

• I will always speak the truth. What I promise is what I deliver.
• I will only ever make agreements I am willing and intend to keep.
• I will communicate any potential broken agreements at the first opportunity.
• I will clear up all broken agreements immediately.

Excellence

• Good enough isn’t. I will always deliver products of exceptional quality that add value to all involved for the long term.
• I will look for ways to do more with less and stay on a path of constant and never-ending improvement and innovation.

Communication

• I will always speak positively of my team members, my clients and Volacci in both public and private.
• I will speak with good purpose using empowering and positive words.
• I will never use or listen to profanity, sarcasm or gossip.
• I will acknowledge what is being said as true for the speaker at that moment.
• I will communicate potentially negative information in as personal a way as possible - face-to-face or telephone - never in email, chat, or text.
• I will take responsibility for responses to my communication.
• I will say hello and goodbye to people using their name.
• I know that we are all human so memories and understandings are not perfect. I will document and communicate all expectations with my clients and team so that there are no surprises.
• I will always apologize for any upsets first…and then look for a solution.
• I will only ever discuss concerns in private with the person involved.

Success

• I totally focus my thoughts, energy and attention on the successful outcome of whatever I am doing.
• I will have a willingness to win and allow others to win…win/win.
• I will display pride, prosperity, competence and personal confidence.

Education

• I learn from my mistakes.
• I will always be striving to learn, grow, and master so I can help my fellow team members and clients learn, grow and master, too.
• I will act as an educator to allow my fellow team members and clients to make their own intelligent decisions about their future remembering that it is their future.
• I will impart practical, useable knowledge rather than just theory.

Team Work

• I will be willing to do whatever it takes to stay together and achieve team goals.
• I will focus on co-operation and always come to a resolution, not a compromise.
• I’ll be flexible in my work, able to change if what I’m doing is not working.
• I will ask for help when I need it and be compassionate to others who ask me.

Balance

• I will have a balanced approach to life remembering that my spiritual, social, physical and family aspects are just as important as my financial and intellectual ones.

Fun

• I view life as a journey to be enjoyed and appreciated and will help to create an atmosphere of fun and happiness so all around me enjoy it as well.

Systems

• I will always look to the system for a solution. If a problem arises I will look for a system correction before I look for a people correction.
• I will look for a system solution in my innovation rather than a people solution.
• I will follow the system exactly until a new system is introduced.
• I will suggest system improvements at my first opportunity.
• If a system does not exist for what I’m doing, I will create one and seek consensus from stake holders.

Intelligence

• I know that I cannot manage what I do not measure.
• I will find metrics that will help us make effective decisions and create systems for measuring them.
• I make informed decisions that are based on available metrics.
• I test new ideas before implementing them.
• I provide documentation of my metrics and ideas so that I can win consensus from stakeholders.

Consistency

• I will be consistent in my actions so that my team members and clients can feel comfortable in dealing with me at all times.

Gratitude

• I am a truly grateful person.
• I say thank you and show appreciation often and in many ways, so that all around me know how much I appreciate everything and everyone I have in my life.
• I celebrate my wins and the wins of my clients, and team.
• I consistently catch myself and other people doing things right.

Abundance

• I am an abundant person, I deserve my abundance and I am easily able to both give and receive it.
• I allow abundance in all areas of my life by respecting my own self worth and that of all others.
• I am rewarded to the level that I create abundance for others and I accept that abundance only shows up in my life to the level at which I show up.